[Resolved] Yatra Online / Yatratrip.in — No Show Charges Refund | |||||
I have booked one flight with yatra.com. I have not travelled on that flight due to some unavoidable Circumstances. I have applied one coupon while booking that flight, that was worth Rs1000. So here is the point. Firstly I called the airlines and they told me for the Jet Airways these Yatra people have to change the status to the No Show. I called them 3 times and they told me no refund from the Jet Airways. I took the Airline person on call with them then they got to know that they have to do something and they told me thy will charge 100 Rs per sector. I am not yet sure they have processed the same or not. The Airline is refunding Rs 820. Secondly with the Indigo, which you have to claim online. They are refunding Rs. 715 and I have set that to claim on their website. These amounts will be sent to Yatra that amounts to 1535 . Now what these people are saying they will deduct 1200 as I have used coupon. Sersiously, thats no show charges and you are already charging Rs 100 per sector. if I would have travelled then it would have been no business to them not even single penny. I was not able to travel due to health issues. If I would not have claimed the No show charges then also they would have got nothing. Now if I am claiming they are saying they will revert and charge 1000 Rs out of refund. If they are not able to Justify their this action I would not mind to file the Physical PIL for the scam they are trying to do. As Airlines will refund the amount I want them to refund my amount without charging1000. Yatra Booking Number :[protected] Booking Date : 05, Oct, 2016. Was this information helpful? | |||||
Apr 6, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 16, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashish, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in the interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care Verified Support Mar 02, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashish, Greetings from Yatra.com! We sincerely apologize for the inconvenience caused to you. We would like to inform that we have received INR 1328 from the airline after deducting Yatra service fee of 100 per sector and promotional discount of 1000 given at the time of booking your refund amount is INR 128 which needs to be initiated in your Yatra wallet account. Please be informed that Yatra points used by you at the time of booking is already expired and we would not be able to process that 128 Rs in your account. Hope your query has been resolved. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Best Regards, Yatra Care | |||||
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Where is the Money???
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