[Resolved] Yatra Online / Yatratrip.in — overcharging at club mahindra | |||
Yatra complaint red ya:14615554 Hotel booking reference[protected] Booked 3 night stay at club mahindra kodaikanal Second day of start kodaikanal staff are asking me to pay rs 2800 + tax per night per child on the second day of my stay. I believe i am being cheated. Attached are screen shot of yatra app confirmation Yatra conveniently does not display age of children and club mahindra claims they've received input that booking is for an infant. I have booked for 2 children aged 7 and 9. This is nothing short of extortion considering i have fully paid up on yatra while booking I am left with no other alternative than to pay up now as i am still on holiday Was this information helpful? | |||
Oct 27, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 25, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Regret for the inconvenience caused to you! We are getting this checked with the concerned team. Request your patience in the interim. Best Regards, Yatra Care Verified Support Sep 26, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Thank you for your patience. As per the booking logs you have not filled the children age at the time of booking which is mandatory. Therefore system booked the ticket as an infant. For any further assistance, feel free to connect with us. Regards Yatra Care | |||
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