[Resolved] Yatra Online / Yatratrip.in — refund of cancellation | |||
Stop fooling customer by mentioning refundable on flight booking. If you have flight and some other charges why the hell you guys mentioned on website that refundable option for flight booking. Yatra reference number:[protected] I have cancelled and refunded amount 0. Whenever I call customer care they say etc etc charges will be deduct, my Question is if Refundable amount is 0 why the hell yatra mentioned REFUNDABLE. I don't want to hear the same dialogue that Yatra charges, flight charges and etc I need compensation for my cancellation.I paid more than 10000 and after cancellation 0????Do you guys think about customer or not. If I am not getting any cancellation amount this time I am going to put a lodge complain on Consumer forum and also going to send to mail to transport ministry. I hope I will get a good response for this. Was this information helpful? | |||
Mar 12, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Feb 08, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim. Regards, Yatra Care! Verified Support Feb 09, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Sajib, Greetings from Yatra.com! We have checked the details from our end and we would like to inform you that cancellation charges are applicable on refundable ticket and refund is processed for the remaining amount if any. However we would like to share the cancellation charges with you which are as below: BLR-DMU Airline cancellation charges 4988 per passenger per flight and Yatra Service Fee 400 per passenger per flight DMU-BLR Airline cancellation charges 4988 per passenger per flight and Yatra Service Fee 400 per passenger per flight The total refund as per the above cancellation charges is INR 1170.00. We have processed the refund from our end on 09 Feb 2018, INR 247.00 has been credited to your eCash wallet and INR 922.98 has been refunded to your card. In case the payment has been made from a private sector bank the refund will take 2-3 working days and for public sector banks the refund might take up to 7 working days. Best Regards, Yatra Care | |||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
But no booking details were confirmed. Please look into this problem soon.
Greeting from Yatra.com!
We regret the inconvenience cause to you. As per our records refund of INR 1143.00 has been processed from our end on 10th Feb 2018 in your same mode of payment. In case the payment has been made from a private sector bank the refund will take 2-3 working days and for public sector banks the refund might take up to 7 working days.
Best Regards
Yatra Care