[Resolved] Yatra Online / Yatratrip.in — refund of flight ticket flight cancelled by indigo themselves

[Resolved] Yatra Online / Yatratrip.in — refund of flight ticket flight cancelled by indigo themselves

S skns from Mumbai, Maharashtra

This is to bring to your notice that consequent upon indigo cancelled their flight scheduled on 25.3.2020 for the pnr no. Jg31uf (Mumbai trivandrum and back), i have cancelled both the to and fro journey from mumbai. Since i have booked the ticket through yatra, i request you to refund the same to my credit card (Sbi) no. (Sent to your mail) an amount of rs. 17286/- immediately. In case you are not in a position to credit the above proceeds to sbi credit card (No. Given in the mail), kindly credit the proceeds to my icici bank account (Sent to mail viz [protected]@yatra.com) immediately. My mail id is [protected]@gmail.com Was this information helpful? No (0) Yes (0)
May 15, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 14, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Saji Kumar, Greetings from Yatra.com! We would like to keep you informed that due to several travel restrictions and district lockdowns imposed by the government to control the widespread of COVID-19, our airline partners are receiving an unprecedented volume of cancellation and rescheduling requests. This is causing refunds to get processed much longer than usual at the airline end. Please expect a delay of at least 30 days for the refund requests to get processed. We regret the inconvenience caused and value your understanding and cooperation in these challenging times. Regards, Yatra Care
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