Yatra Online / Yatratrip.in — no refund till 85 days of flight cancel : 'ya:18636859'
Am[email protected] on Jul 7, 2019
After numerous followup with yatra there is no refund of my international travel ticket amount, every time there is only one answer we are following with jet airways.
I have already provided an letter which i received on airport from jet airways which clearly says refund the full amount. I have always looped following email id's of yarta management but no one care seems.
My next step would be to folllow consumer court process and will inform aviation ministry about this through my embassy in netherlands.
[Jul 07, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified SupportYatra Online / YatraTrip.in Customer Care's response, Jul 07, 2019
Dear Mr. Kataria,
Greetings, from Yatra.com!
This with reference to your complaint regarding the refund under the reference number[protected].
We have checked the details, your refund has been applied with the airlines. The refund application number is [protected]. However, we are waiting for authorization from the airline. Our team is in constant follow up with them related to your refunds, As soon as we received an update, We will proceed accordingly.
Verified SupportYatra Online / YatraTrip.in Customer Care's response, Jul 08, 2019
Dear Mr. Kataria,
Greetings from Yatra.com!
This is with regards to your flight booking under Yatra reference number[protected].
We would like to apprise you, that our refund team is working closely with Jet Airways to get your refund processed at the earliest. Your Refund application number [protected] is under a continuous follow up since 15/05/19 with the Airline. You shall promptly receive an email communication from us, as soon as your refund is processed by the Airline and initiated at our end. While we will continue to follow up on your behalf, If you would want, you may also contact Jet Airways directly on[protected] and[protected] and email support ID [protected]@jetairways.com. We seek your understanding and support.
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