[Resolved]  Yatra Online / Yatratrip.in — refusing to offer promised discount and services.

Address:

Unitech Cyber Park, Tower D, 6th Floor, Sector-39, Gurgaon, Haryana, 122001

I booked yatra europe super saver package id - yh4880869 / yh4880888 for 4 adults and 1 child on 14th march 2019

Following are my concerns:
1. No one reverts over mail and calls unless we chase them by continuously calling and mailing.
2. Promised 4 star hotels and offered a 2 star hotel in paris where we've to stay maximum 3 days. This was confirmed for visa application. Later on raising an issue, now they're saying you won't get it but also not sharing the details of hotels for all locations. They say it is the policy to share it 3-5 days before departure.
3. Total cost - inr 1, 78, 070 per person for adult and inr 1, 19, 270 for child out of which we paid rs 192500/- as booking amount (1.5lac) and visa fee (42500). Day before visa appointment we're asked to pay visa fees at vfs on the promise that they'll refund the amount paid which is not done yet.
4. Offer of discount through hdfc payment was offered which meant rs 6000 instant discount and rs 13000 as cask back within 90days of payment. There agent guided me at the time of booking to avail this offer on second installment. But now they're refusing on pretext of bank offer is no more applicable. I could have paid this amount before but they guided to pay on second installment. Now they're offering only 10k discount and asking me to bear rest of 9 k.