YatraGenie — I would like a refund

Address:

Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201

I had booked ticket yesterday from kavali to bangalore on[protected] in komitla travels by paytm. I had received amessage from yatra genie confirming my ticket (Ticket id: ygt[protected], kavali to bangalore date:[protected] operatorkomitla (Service id:471) seats:u16. Board at shiva travels, time:22:40:00. Status:reserved) but i didn't received any bus operator number. Bus departure time is 10:40pm. I had been waiting there at boarding point from 10:30. The bus operator didn't stop the bus at the boarding point. I didn't get any call from bus operator and i didn't have any numbers to call operator i had waited at the boarding point till 12'0 clock.! Didn't get any response from the bus operator. Because of this i didn't take my bus. I raised compliant in paytm also they are telling that they are waiting for your confirmation. I am attaching the compliant image and ticket confirmation message received from yatra genie below. I want to get my money back.. Please refund my money.