[Resolved] Yebhi.com — Wallet money worth 699/- (converted to coins) now stuck | |||
Hi Team, I have placed an order from my debit card.After one week of order placement and repeated calls to customer care, they gave an explanation that product is not available and for this reason they themselves cancelled my order. Yebhi asked me to send a mail with my Bank account details, I followed the same but instead of crediting the money to my Bank account as discussed with customer care, they refunded it to yebhi wallet. This happened twice with the same order. Later they converted wallet money worth Rs. 699 into coins which could not be converted into vouchers as this coins program was not yet completely introduced in Yebhi. When I called customer care, they said that its not their policy to inform the customer before any such change. Second, I have to buy 6 to 7 different products as vouchers are of 100/ Rs. each for 500 coins. Third, there's no proper authentication and response from the Yebhi customer care guys. Sometimes they keep us on hold for more than 15 minutes or sometimes disconnect your calls(happened with many of my friends too)Totally I think they are planning to take my money instead returning it. The coins that we have in our account can be used to buy coupons for different sites like Jabong.com, flipkart.com. When i tried to contact their customer care regarding how to use the coupons, they didn't have any idea regarding any coupons from yebhi that can be used on their site. I have purchased from other online sites as well, but there is no fraud like Yebhi, they are crystal clear in their policies unlike Yebhi. Please consider my request and do needful. Thanks & Regards, Neha Agarwal Mobile: [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
the same incident is with me too. they converted my refund money in to coins...on 12th december i converted my coins in to Snapdeal vouchers (conversion was 1000 coints = Rs 200 voucher of snapdeal) but to my surprise, voucher was valid for 1 day only i.e to us it by 12th december'14 only !!!
Unfortunately i coudnt buy and now my money is lost.
i wrote to [protected]@yebhi.com to extend the validity or to replace vouchers with extended validity, but they do not have any habit to revert or reply !!! they do not have any customer care number on their site. the number[protected] do not work...
I'm cursing myself that why i entered into this site to buy :-(
Unfortunately i coudnt buy and now my money is lost.
i wrote to [protected]@yebhi.com to extend the validity or to replace vouchers with extended validity, but they do not have any habit to revert or reply !!! they do not have any customer care number on their site. the number[protected] do not work...
I'm cursing myself that why i entered into this site to buy :-(
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they say 1 rs = 5 coin.
They drunk our money :(