Yes Bank — Amount debited but not credited

Address:

Mumbai

I had done a payment on 13th Nov of Rs 5860/- to AL Hind Dhaba Thane we swipe our debit card it showed transaction failed amount got debited but not credited in my account I cross checked with their merchant that is Bharat pe they have not received any amount Its been 17 day today still we have not got the money We visited branch of Yes bank we raised complaint online submitted dispute form dispite of all this we are not getting proper response from the bank till now. as banks gives as more time to wait they have told wait more 15 days as i am not getting any proper responses from them. request you to please look into this matter and update on priority basis, I have attached my bank statement as it clearly shows amount has been debited

Thanks,
Geeta