Yes Bank — Block of transactions

Address:

Mumbai City, Maharashtra, 400050

My name is Jugal Lakhiani and my NRE account details are below:

A/c number: [protected]
Branch: Pali Hill, Bandra (W), Mumbai - 400 050

This is a formal lodge of complaint regarding the bank's carelessness and in specific to do with one Mr. Amrendra Kumar and Mrs. Ekta Gala of the above mentioned branch. I had recieved a mail dated 17/02/17 mentioning a hold being put on all my debit transactions effective immediately due to the non-submission of the PAN details for my NRE account.

This had been done as per accordance with the RBI circular RBI/2016-17/183 dated 15/12/17. I want to bring to your attention that I had recieved no such circular by mail and no advance notice from Yes Bank stating the consequences. I want the authorities to also note that at the time of this mail sent to me, I had no PAN card. Had I been informed at the time this circular had been issued, I could've conveniently applied for my PAN card and submitted it before the two month deadline given by RBI.

After talking to the branch manager, Mr. Amrendra Kumar, I was told, with much negligence, that it was not possible to unlock my account as it was a RBI matter. Not even a temporary solution was to be found. I sent a relative to the branch again (as I stay abroad) who himself met Mrs. Ekta. She made a promising start to address the issue and sent me a mail stating a temporary solution is there until I get my PAN card made (please find attached images showing the conversation).

As noticeable in the below images, Ekta herself reached out to me asking me to fill in the form named 'Form 60 version 2' in order to unblock my account. Below is the summary of the conversation:

01/03/17 - Ekta sent a mail asking me to fill in the attached Form 60 version 2
01/03/17 - I immediately on the same day sent a reply with the scanned version of the form and my attested documents
02/03/17 - I sent a mail to Ekta asking her about the status as I needed to accordingly courier the hard copies
03/03/17 - Ekta replied stating my request has been processed and will be informed to courier in 2 working days.
07/03/17 - 2 working days later, I emailed Ekta asking the status.
10/03/17 - 5 working days later, I emailed Ekta again asking the status.
10/03/17 - Ekta replied stating the delay was caused by some discrepancy at the bank's end and that I will be informed shortly about the status.

With no further reply, I went ahead and couriered my documents which were submitted to the bank on 20/03/17 only to be told that even with this form and documents the account cannot be unblocked. Please note that Mr. Amrendra had been CC'ed in the email conversation by Mrs. Ekta so he already had an idea.

After receiving my pan card on 05/04/17, I had immediately sent the details by mail to Ekta and simultaneously updated it in the MySpace section in the netbanking. I received a SMS from the bank on 06/04/17 stating:

PAN has been updated successfully. It will reflect in your account by end of next working day.

4 working days later, my account is still not unblocked and there has still not been any reply whatsoever from either Mrs. Ekta or Mr. Amrendra.

I cannot begin to explain to inconvenience that has been caused to me because of the bank and the false hope given by the senior staff.

Firstly, my account was blocked without any notification whatsoever,
Secondly, I was told with much negligence by the branch manager that nothing can be done.
Thirdly, I was told by a branch service partner to fill in a form in order to unblock the account and send my documents by courier
Fourthly, after doing as told I am told by the bank's authorities that the account can still not be unlocked.
Fifthly, after making my PAN card and submitting the details, still nothing has been done.

It will be most convenient for me to simply close my account and go to some other private bank where I can find people who mean what they say and don't offer such careless and negligent service.

I don't expect any action to be taken over the concerned people or even a simply reply to this email because I have come to understand the service of Yes Bank is beyond hopeless.

- Jugal Lakhiani