Yes Bank — correspondence address updation

Address:

Tenmiles Technologies, Guindy, Chennai, Tamil Nadu

I am facing an issue in updating my correspondence address in YES bank.

I had an existing savings account in YES but went dormant. Now, the company I'm currently working with has recently moved their salary account to YES bank and expect all the employee's account to be opened hassle free. When I spoke with the bank executive and later with his Supervior Mr. Gopinathan.A from YES Bank Branch Nungambakkam, Chennai, they informed me that as I have an existing account, they will convert it to a salary account which made sense. However, the problem I face now is with my correspondence address in your record.

I do not own a house so I keep shifting as and when my job changes or the tenure is over. Hence, I need your help in updating my current correspondence address so that I can receive the salary account kit to my new address.

I contacted the bank representatives multiple times regarding the address updation. But they refused to help as none of my OVD carries my new address. They simply sent me away telling that I should update my address in the aadhar or election card. That doesn't make any sense as I cannot keep changing my addresses in the documents as and when I move to new houses. Moreover, according the recent Supreme Court verdict Aadhaar should not be mandated for opening of bank accounts.

I scrolled through the RBI website and found that Rental Agreement or Lease deed is a valid address proof for opening a bank account. (Please see 2.4 Customer Identification Procedure (CIP) https://www.rbi.org.in/Scripts/BS_CircularIndexDisplay.aspx?Id=9074 )

It further says "In case the proof of address furnished by the customer is not the local address or address where the customer is currently residing, the bank may take a declaration of the local address on which all correspondence will be made by the bank with the customer. No proof is required to be submitted for such address for correspondence / local address. This address may be verified by the bank through 'positive confirmation' such as acknowledgment of receipt of (i) letter, cheque books, ATM cards; (ii) telephonic conversation; (iii) visits; etc. Customers should intimate the new address for correspondence to the bank within two weeks of such a change. While opening new accounts and while periodically updating KYC data an undertaking to this effect should be obtained."

When I conveyed the same with the bank representatives, they initially agreed to accept the rental agreement as proof of address. But later when I contacted them with the rental agreement, they refused to accept it. I have been running behind them for almost 2 months and I really do not understand why do you make your customer's life so difficult for just updating an address?

So, my question is, does your bank not suppose to follow these guidelines set by RBI? If yes, please help me update my address with your bank. Or advise me of any other alternatives to collect my salary account kit/ open the salary account.

If you have any difficulty in following the RBI guideline or if you have your own conditions, please confirm so that I can take this as an official record for further escalation.

I don't remember my old customer ID. I hope the following information will help you identify my record

Name: Sakthivel R
Email: [protected]@gmail.com