Yes Bank — Harassment caused by recovery agency of yes Bank credit card

Due to personal health issues I m not able to attend office for last 60 days as a result my salary has gone on a hold due to which I was not able to pay my yes Bank credit card dues .
I had explained this to recovery agency teams of yes ban as I was getting regular calls for paent which I can understand .I tried to make them aware about my rela situation even o asked to toake a home visit so that they can verify the facts through medical records also .
But today I got a call from goon from yes Bank recovery agency who was pretending to be Haryanvi, he started abusing me, threatened to defame my name in neighbourhood and in relatives and even threated to keep a guy 24 hrs at my place till I don't pay for the credit card.
Is yes Bank keeping goons for recovery? Who will pay like this? I want an immediate action on this recovery agency, my case should be transferred to some other recovery agency who atleast have a manners to talk and interact .
If 1 more call I receive like this I will escalate the same to RBI governing body and in cyber cell of Delhi police as calling someone fraud is also a crime without any proof in crpc .bank in no way. Can keep going for recovery, there has to be legitimate people from bank side in recovery .

Regards
Amit Sharma
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