Yes Bank — re: cs[protected] nach charges refund

Address:

Yes bank

— forwarded message —
From: abhishek sawant
Date: fri, 3 jul 2020, 2:54 pm
Subject: re: cs[protected] nach charges refund
To: principal. [protected]@yesbank.in

Hi team,

Again today morning due to charges which you debited, my another ecs got bounced due to which again 400 + gst was debited from my account.

I want you to cancel all my ecs happenings from yes bank, i can't trust yes bank anymore.

I dont want to stay with you guys even a single day, cancel my ecs and suspend the account in immediate basis.

Its my hard earned which you are deducting without any prior intimation.

If you are not able to help me ask you senior official to speak to me or drop me mail. Dont give excuses of covid-19 we all are facing the issue.

If you are at minimum staff then why you are deducting full charges?. You would have debited minimal charges as you are working at minimal staff.

Its my gentel reminder to you guys. Respond to me as soon as possible and refund me my charges today itself.

Regards,
Harrassed customer.
[protected].

On fri, jul 3, 2020 at 2:44 pm principal. [protected]@yesbank.in wrote:
Dear mr. Sawant,

Greetings from yes bank ltd.

This is in reference to your e-mail dated july 02, 2020.

We acknowledge having received your e-mail and wish to inform you that we are reviewing the matter highlighted by you.

Yes bank is committed to providing you uninterrupted services however, we are facing an unprecedented situation with the covid-19 (Novel coronavirus) pandemic in the country. Since we are working with reduced staff you may experience delayed resolution.

We request you to bear with us and seek your cooperation and patience in the interim.

The reference number of your complaint is cs[protected].

Thanking you.

Sincerely,

Hardik patel

Office of principal nodal officer

Yes bank ltd.

— original message —
From: abhishek sawant
Sent: thursday, july 2, 2020 4:50 pm
To: head grievance redressal ; yestouch ; gib ; principal nodalofficer
Subject: ref: cs[protected] nach charges refund

Hi sangeeta/swarupananda mallick

Have mailed you to refund my nach charges which are auto debited from your side, it debited 2 times, one on 25 june at 4.18 am and one at

22-june-2020 at 7.43 am early morning.

Its my hard earned money which you are directly charging from my account without sending any intimation message from your end.

I called customer care today and waited for almost 2 hours but no resolution from their side. They ask me to contact home branch as they are working on minimum staff their supervisor their manager all people dont exist as per customer care executive.

Yes bank is blacklisted by all my merchants due to the issue which bank is facing. No one sent any mandate to yes bank for auto debit.

If any ecs is registered to yes bank cancel it immediately if possible suspend my saving account as i dont want to continue with bank who can't reverse my refund on immediate basis.

Take my feedback as very urgent and very unprofessional, never expected such things from yes bank.

Reverse me whatever nach charges are there and let me withdraw my balance then you can proceed with deactivation of my account on immediate basis.

Bank account no : [protected]

Regards,

One harassed customer.

[protected].

Due to covid-19, as a measure of caution, please use yes bank’s digital channels such as netbanking, yes mobile, upi, and yes robot for your banking needs