[Resolved]  Yes Bank — Unable to access my own funds in NRE Account

Dear Sir/Madam,
I have NRE account with Yes Bank. my customer ID is : 3918926.
I am not able to access my own funds which I have transferred from over seas where I work.
However, I am not able to utilize my own funds to further transfer them via website or mobile app.
All the beneficiaries are showing active.
The amount I am transferring is also within the limits.
However, for no reason I am unable to do any transaction for no reason/fault from my end.
Every time I try to do the transaction, I get either of the three messages -
1.) Something went wrong. Try again (Mobile app)
2) There is an internal memo present (website)
3) Gateway timeout (website)

I need the funds urgently as I need to do the payment to my builder for house purchase. However, because of Yes Bank large amount of my money is stuck. Yes Bank has proved it cannot be trusted.

Requesting your intervention.

Regards,
Hardik Shanishchara
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Aug 31, 2021
Complaint marked as Resolved 
Yes Bank relationship manager got in touch with me and resolved the issue. I am now able to transfer my funds.
Yes Bank customer support has been notified about the posted complaint.
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