[Resolved]  Ylg India — Bill or invoice not given for services availed

Today I went to YLG Marathali near star bazaar.
We availed hair cutting services. First surprise was hair cutting was 950 plus taxes. After going for hair cut, the Stylist told that blow dry will be Rs 399 plus taxes extra which came as a shock as most parlors have blow dry in hair cutting.
After doing hair cut for me and my daughter. I paid full amount including taxes by paytm and got 20% discount.
I was not given the bill.
Cashier said printer not working. You will get sms. He told to take picture of the computer monitor which did not have GST number.
I did not get sms too. I went to other shops like Westside and came back to ylg and told cashier that I need GST invoice as I paid taxes.
He gave lame excuses.
I said without giving a bill the services are free and you should not charge me.
He said you will get bill on Tuesday on whatsapp.
I asked him why he is cheating. He said trust me. Also I never availed senior Stylist yet that was mentioned on computer monitor.
But how can I trust you?
You should give me bill for services I availed for Rs 3000 approx.
Isn't this cheating?

Please send me the bill by whatsapp or sms or email.

Else I will escalate it further.
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Jul 3, 2023
Complaint marked as Resolved 
YLG India customer support has been notified about the posted complaint.
Verified Support
May 29, 2023
YLG India Customer Care's response
Dear customer,

We apologize for the inconvenience you experienced during your visit to YLG Marathalli. We understand your concerns regarding the lack of a bill We assure you that we take such matters seriously and will look into this issue immediately.

To address your concerns and assist you further, we kindly request you to get in touch with us at [protected]@ylg.co.in. Please provide us with the necessary details such as your name, contact information, and the date of your visit. Our customer care team will prioritize your case and ensure that you receive the bill for the services you availed.

Once again, we apologize for any inconvenience caused, and we appreciate your patience. We value your trust in our services, and we are committed to resolving this matter promptly.

Thank you for bringing this to our attention.

Best regards,
YLG Customer Care
Complaint comments 

Comments

All details provided, kindly send me the bill for services availed for which I paid GST. Is it legal not to give bill for accepting money for services and charging GST?

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