[Resolved]  Ylg India — Service @ YLG Domlur

Hi,

Bindu here, I have been your client for more than 10 years. I made an appointment with your domlur Center on last Saturday at 1:30 pm. When I reached the center, there was a new joinee along with an hairstylist. There was no brochure of catalogue for me to choose from as the site was down and I could browse through the services. I was waiting for 15 minutes for them to return and then they blindly started with the services without any information or explanation about the servicesi asked. Then there was one lady who came and said she will start with the service. She took in a junior and started. She was extremely rude and inspite of me telling her that I want her to be slow she was very adamant and not accommodating at all. Even the facial was very harsh, the waxing was really very rough and finally the upper lip waxing was done very carelessly and then she started with the threading after the hot wax. It was unbearable. She has spoiled the shape of my eyebrows and was not ready to be delicate and I still have swollen eyebrows. This is the first worst experience I have had with YLG and I want you to take proper action about it. I come to parlour to relax and not get harassed and treated like a rag doll. Both the center manager and the beautician who did the service needs to apologize to me for their behaviour and the worst service ever till date. Such people will spoil your brand for sure.
Best regards,
Bindu
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