Ylg India — facial with the expired kit

osheen21

from Mudigere, Karnataka

Address:

Bangalore, Karnataka

I had booked an appointment for facial on 31oct 2018 from ylg @home but i started itching all over the face so i picked up the wrapper of the facial kit by which beautician had done my facial as it was home service by the ylg saloon itself.

when i saw the manufacturing date on kit is 2014and it will be expired within 2 years as mentioned .
we always go by brand just for the authenticity but either way we are not getting the honesty.I escalate this issue through mail on 30oct itself.By that day till today only i have to reach them they never call back although they they say they will call back.Their no response from the customer care they never pic the call. Because of this incident my skin is in brutal condition but they haven't refunded the amount nor apologise for the same

Was this information helpful?

No (0)

Yes (0)

YLG India customer support has been notified about the posted complaint.

Dec 01, 2018

Updated by osheen21 What a great way of dealing with the customer after trying so hard to yell out my problem by doing so many fake appointment on [protected]@home app so that i can have a disc about this because in this so long span these people haven't reached me once on their own and after accepting their fault and settling this issue with the refunding the double amount that i paid .Now i get a call today with one of the manager saying that no manufacturing date of 2018 only that is printed on the kit be stick to your word what you have given.
I request all the people who are in this forum kindly spare some time and have a look at the image and tell me what is the manufacturing date which i am highlighting in the image.