Ylg India — YLG Card and Service Denial

I had opted for a YLG card with a preloaded balance with 6 months expiration in December to avails services mentioned in their website, mobile app and salon services card.

In the middle of the 6 months period, all of their premium raw material has become out of stock and I’m not able to avail the services for which I had opted for their membership card.

They cannot keep the customer uninformed or deny service once the customer has already paid them the amount. If they would’ve communicated this before, I wouldn’t have loaded the prepaid card itself.

Would like YLG to refund the money back or extend the expiration accounting for this entire duration where their raw material is not available.