You Broadband — After taking payment have not completed installation as promised

Address:	Ahmedabad, Gujarat, 380054
Website:	www.youbroadband.in

Mr. Sanjay Jadhav had visited my home twice and confirmed that he can get a concealed connection set up for me. So finally on his assurance I paid him an amount of Rs. 4757 on 12th January 2016 towards the installation costs and advance payment for 3 months.

A wiring technician from you broadband visited my home on 13th January 2016 and he told me that he will not be able to set up a concealed connection and went away without completing his job. I had specially called my electrician to help him out but he went away without informing me or my electrician.

After that I have been trying to solve this issue by calling them repeatedly till today (23th January 2016) but they are not even answering my calls. I have spoken to 4 different guys till now and they are:

1. Sanjay Jadhav (Mob No. [protected])
a. He has not been answering my calls at all and whenever he did answer he always just transfers the calls to his manager or Ketan. Today when I called him from a different number he answered within two rings and on realizing it was me he told me that he will call back within 10 minutes but has not called back yet and is not answering my calls again.
2. Sanjay’s manager. I am not able to recollect his name. Maybe it was Jaydeep.
a. He had told me that it’s against your company policy to give a concealed connection. He had also assured me of a refund and asked me to contact Ketan for it.
3. Govindsinh Rajput (Mob No. [protected])
a. He was helpless as the wiring had not been done.
4. Ketan (Mob No. [protected])
a. Same as Sanjay Jadhav. Ketan tells me that Sanjay will call me and Sanjay tells me that Ketan will call me. Ketan had assured me that he will visit my home and see what can be done. But he never visited my home nor did he process my refund request. Has not been answering my calls since the last 3 days.


All in all, they never answer calls, don’t take responsibility and do not want to provide the service for which I have already paid them. They have provided a pathetic customer service and thus I request that appropriate action be taken so that other customers do not suffer like me.

Daily I have wasted my time and money to call them, had to pay extra to my electrician and also have bought a modem specially for You Brodband which will be of no use anymore.