You Broadband — False commitments, no refunds, slowest service | |||||
I registered for You broadband and made the payment on the same day with a commitment that it will be fixed in 4 days. Hathway does it 2 days in my personal experience. You has some seriously wrong and length process in place with approvals at following levels. 1. Form Submission. 2. Payment 3. Feasibility Clearance 4. Permission Approval (Operation) 5. Cabling Status 6. Device Provisioning 7. Installation To be very honest, all these steps are just to cover their own slow and careless service. They are just incapable. I have been frustrated for last 2 weeks with my connection still pending at Payment. I know its ridiculous. The person who filled up the form and gave a commitement of 4-5 days has disappeared and is now saying his job is just to fill up the form. The customer care who I have called at least 10 times just becomes very polite for the sake of it and says that they will get back in 4 to 8 hours and nothing really happens. The people in their main branch appear to be very arrogant and say that this is how our company works. Because I dint have patience to wait any longer I requested for cancellation and asked for the refund, they threatened me to not refund before 45 days from today. I am just stuck and have no option but wait for the connection and use it for whatever time I paid. All I can suggest people who read this is be careful and don't get carried away with the false commitments. Was this information helpful? | |||||
10 Comments | |||||
Comments
To just clairfy an incapable service, my next to next house has a YOU broadband connection point. The YOU broadband team themeselves was not aware of it. It took one full week for them to identify who is the closest connection(customer) around my house. It is ridiculously unbelievable. Even it was identified when I personally had to help them. I am already worried about the service as I have paid for 6 months. Sometimes you are just stuck with soemone and there is no coming out :(
YOU BROADBAND THE DISASTER
YOU BROADBAND THE DISASTER
Please visit below complaint as well! One of the thousands of complaints! I wish I had visited these comments before I made the payment!
https://www.consumercomplaints.in/you-broadband-after-taking-payment-have-not-co...⇄
https://www.consumercomplaints.in/you-broadband-after-taking-payment-have-not-co...⇄
Today after 2 weeks, somebody calls me from YOU broadband and asks me what is your address where the connection is to be set up. Mind you, I filled up the form with complete details (name, address, plan) and payment 2 weeks back on 19th Jan. Are YOU guys kidding
Ex-Servicemen Housing Society,
Plot No. 19,
Paud Road,
Pune 411038.
Landmak: More Vidyalaya Post Office.
Ex-Servicemen Housing Society,
Plot No. 19,
Paud Road,
Pune 411038.
Landmak: More Vidyalaya Post Office.
Things go quite again. No connection. No refund. No follow up. Nobody cares to call back. 3rd week without internet.
Check out the connection status on 2nd feb in the attached image. It is still the same. The local branch says they are out of devices and modems. Wow! Then on what basis they committed 4 days for connection.
Can you guys like and share this page. Spread the awareness.
https://www.facebook.com/youbroadbandnevercomeshome/
https://www.facebook.com/youbroadbandnevercomeshome/
I am into the fourth week and still no connection.
I am from Surat, Gujarat
I have also bad experienced of you broadband.
My Account no.1545643
You Broadband is providing very worst service and support in all states.
They open broadband service for cheat people.
I have also bad experienced of you broadband.
My Account no.1545643
You Broadband is providing very worst service and support in all states.
They open broadband service for cheat people.
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Resolved
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+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
You Broadband Victim,
Atul Kulkarnihttp://www.https://www.consumercomplaints.in/you-broadband-false-commitments-no-refunds-slo...⇄