You Broadband — Connectivity issue and new router not provided after 23 days of payment

Address:	Ahmedabad
Website:	youbroadband.in

Dear Sir,

In regards to the subject i am facing connectivity issue since many days.

1. In the month of July, from 25th i faced internet issue as cable was broken from the other end which was being informed by the third person. I called you broadband customer care and informed that the internet issue is due to cable being torn from other end. They came and fixed the issue after 6 days i.e 31st july. When the technical person vinod visited he informed that it is due to your router and when i asked for the new router the customer care person guided that from the youbroadband application i should do the payment process of rs 1999/- and after payment they will process with in 7 days and install the new router. Yet till date no one has come and also after 21 days no router came no person came to install and when today date 21/08/2020 i am asking for the refund they are saying that after 45 days you will get refund.

2. After 15 days again i faced the issue of connection, i called the customer care on 16th august noon that there is no connection and also non receivable of the router. Yet no one has visited and noticed the issue and from customer call on phone they are not doing any work they are just assuring our problem will be solved in 24 hours yet vodafone is waiting for there 24 hours to finish after 6 days. till date no connectivity has been resolved and even i did not receive the router. I am seeking justice as for the advance payment of 90 days there is 20 days which always have some issues of no connection. They are sending the response that this issue has been solved but yet no connection i have received.

I have mailed nodal officer and also to appellate officer no one is noticing this issue and no help from them received.

Kindly request you to help in this matter. I am no more interested to take the dirty lethargic service from the fraud company Vodafone and Youbroadband.

I need my immediate refund of the router i paid Rs. 1999/- for which i have not received the router yet, and also the refund amount for the non usage of internet from You broadband.

Thank you

Kindly find the attached screen shots for your reference.