YOU Broadband India Complaints & Reviews

Hello

A/c. No.: 1124125
Name: Anchal J. Tailor
Add: 104 Trishla Apt. Nr. Ambika Niketan Bus Stop, Parle Point, Surat - 395007. Gujarat.

I am a very old customer of your company. After complaining more than 20 times, I am even fed up of complaining now. The internet does not work for more than 4 to 5 times in the month. When the internet stops it does not work for almost a day or two. They don't...

You Broadband is a fraud organization who don't refund the Deposit Amount at the time of taking the Connection. After I submit the Modem they told me that deposit amount will be credited to my Bank Account which never happened. After several follow up I didn't get any response from the Customer service. Deposit amount is which they never refund. Be careful before taking the connection....

I get a net connection from YOU BRODBAND PVT LTD.and they offered me free month benifit they tlod to me that i riffer net connection to some one then i will get one month free net surfing . But they cheated me ofter getting connection.so please take an action on you broad band hyderabad....

Facing one of the most apathetic customer care service for account no 1245244. Everytime we subscribe to a 3 month package, we end up not having net at least for 2-3 weeks.

The main reason for delay is their customer care which has bots who keep repeating 4-8 working hours, but NOTHING EVER HAPPENS until multiple followups. Not sure who are the clowns who are running this company. Tired of their service and want to move on,...

We have just buy a broadband of company "youbroadband". They offer us the speed cap of 5 to 15 mbps. But we never get the speed of even 5 mbps. We complaint a lot of time to constomer care also. They told us to send a technician of their but they haven't a single time. So we need our money back which is 3064 + additional setup cost...

User id 975304, vadodara, gujarat.

Pathetic service, no customer support.

Not even replying mails by even apellete officer named under.
[Payal Shah
Applet Officer
YOU Broadband India Private Limited
mobile no-[protected]]

suffering poor servicer since almost 3 4 months ....

Hi, I applied a for new connection of you broadband. They promised me they would install in 2 days and took a cheque of Rs 1970/- till now they haven't done the installation and the guy who came for taking the application is not answering the calls and you broadband customer care just says ur issue will be resolved in next 4-8 hrs every time I call them....

I have renewed my subscription with You Broadband on 28th November 2015.

- Account ID - 1161305
- Plan Description: HURRICANE YOU 155 GB 3 MONTHS
- Transaction ID: 28-Nov-2015
- Paid Amount: 2673

I was not able to access the internet even for 10 seconds since the renewal. I have raised multiple complaints through their calls and email to their customer care. Below are the complaint numbers.br...

Hi,

I have paid a sum of 4918 Rs to Mr Prakash ([protected]) on 26th January 2015 in Aundh, Pune
We we were assure of connection in 5 days. Till now only cabling is done and we have no user id password or modem yet. The contact people Mr Prakash and Rahul Gagare ([protected]) are not answering our calls.

We have raised this issue with the customer service 3 times. They say the issue will be resolved in...

Hi All.. Below i have provided the grievance i have submitted to Government of India. If you accept to my recommendation with respect to Consumer protection, reply back to this.
My Consumer Id is:1185604
[protected]------
Dear Government Of India Policies Team,
I would like to request you to provide some kind of consumer protection when public are utilizing private service providers like Mobile, Internet,...

I have paid all the money for service but not getting service properly. I am calling to You broadband's customer care every other day and still got no solution from them. I am not able to connect to the net and also I have opted for speed of 512 kbps but ever since I installed it haven't able to get speed beyond 480kbps. You broadband is a total fraud....

I have paid 3 months advance of 5600 for a new connection and even after waiting 30 days no connection at all due to their internal issues. Now I asked for the refund and came to know that there is no refund and company going to shut down. Please keep away from YOU BROADBAND....

Since last 10 days there is no internet. And I am informed about 1 month more there will be no connectivity. Moreover there agent are shameless in replying especially Rakesh from Vadodara.
Neither they have taken any steps for any compensation .

I want to cancel my connection so that I can get new connection from other company.

I just want them to contact me.
Userid: acp4...

Hello,

My name is Khuzema. T and I live in Pune. I am a YOU broadband customer for apprx. a year (user name: kt_402). My internet stopped working a couple of days back and, even after complaining thrice a day, nothing has been done.

Upon calling the service center, I'm told that Mr. X has been assigned the problem and he should be contacting me any time now, but that Mr. X hasn't contacted me yet.
br...

First of all i am not writing this complaint out of anger because its almost been three months since i started complaining about youbroadband so i am very relaxed but just want to help out others who is thinking about youbroadband... So i am based in chennai (Velachery) you broadband only provides prepaid service so i made a payment for 3 months on — 9th november 2015 and i used internet for 5 days and that is it... Not a day after...

Dear, Sir.
We are customer of you broadband,
Our You Broadband Account No is 1081857, My name is Ankit Kumar Patel, Address: Stuff For Men, A-226, DR world, Aie mata road, Surat.
Last 11 days our internet not running, with out internet we have facings many problem in our business, Many time we have complaint about this in you broadband call centre, They giving us fake promise for to start our internet service, many complaint...

I had placed request for shifting of the connection to my new house location on 11th Jan2016. Since then i am making them frequent follow ups but the response is very bad. Today is 23rd day the connection shifting not happened....

I am very disappointed with the services provided by You broadband. I am unable to access wifi since the first day of my connection. Customer care executive everyday makes a commitment that the issue won't be repeated again, but the story is repeated everyday. Asking for Discontinuation to the service, I am told that I will not be refunded the amount....

Registered on 4th January.
My name : Dr Amit kharat
paid money : 2970/- rs dated 4th Jan, 2016.

they suppose to provide us service in 6 days.
No any action yet from their side.
Not updating us.
Ignoring our calls..
Disconnecting our calls.

their number : [protected] - Mr amit (You broad band)
[protected] - Mr dnyaneshwar (You broad band)...

I registered for You broadband and made the payment on the same day with a commitment that it will be fixed in 4 days. Hathway does it 2 days in my personal experience. You has some seriously wrong and length process in place with approvals at following levels.
1. Form Submission.
2. Payment
3. Feasibility Clearance
4. Permission Approval (Operation)
5. Cabling Status
6. Device Provisioning
7....