You Broadband India — disconnection and refund

Address:Vadodara, Gujarat, 390020
Website:Youbroadband.in

I have lodged request for disconnection but after 7 days no one pickup modem, i have also lodged complaint regarding this over voice and email and also to local staff of you broadband but they reluctant in this.
Surprise is that i have send 2 emails to nodal officer, appellete authority but no response from that side too.
Very poor staff and management.
Now i think why vodafone take over it.
It's show that the future of company will not good.
If they not customer centric then other competitors encash this offer.
I will also switch from you and opt new isp.
If i pay some more but satisfaction matter.

Kindly escalate my concern.

Regards
Gaurav
User name of you broadband gaurav700
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    YOU Broadband India Phone
    +91 89 1337 7212 [Vishakapatnam]
    +91 12 4337 7212 [Gurgaon]
    +91 40 4756 0260 [Pune]
    YOU Broadband India Address
    Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
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