You Broadband India — net installation

Address:

Kukatpally, Hyderabad, Andhra Pradesh

To,
Consumer complaints,
Respected sir/mam,

This is u n vinay prakash
Ph [protected]

Subject: not providing the service of net installation

Recently on 2nd july i searched in google about you broadband and i got a number of some sales person, ph [protected] i think his name is prasad, he is the team leader for you broadband sales, and i told him that in my residence area there is some problem i have few months ago also i contacted you broadband persons, and i buy some package, after paying some of the amount, then they unable to provide net, because of some installation problem, they told that in my are there are no boxes availablity, that's way they can't provide, that was the problem last time i faced, and i asked him is there any chance to provide now..? That problem was saloved or not, is there any of that availablity boxes to give installation now..?, the he replied i will send a person, now he will check the availability of net to provide you or not, then he will confirm, after his confirmation you can pay the amount of the package, then he sends a sales person, his name is naga chenna rao chintalapati, his ph [protected], he called me and came to my home, and i told him about what i got the problem at last time, and asked him, is there possibility now..? Or not, then he told me no problem sir, we will surely provide net installation without any dout, you can pay now, then i payed trough online, and he told that installation will be complete in 2 days. The. After tow days one installation person came to my residence his name is mahesh, ph [protected], and he checked about the installation and he told that can't provide the installation because of boxes unavailability, and he gone. After that i called many times to sales person naga chenna rao chintalapati, and he is not responding my calls, if he lifts my call then he saying no problem sir we will surely provide you net, i am informed to my higher official's about the sichiation, then after few days he is not lifting my calls, and that team leader prasad also not lifting my call, finally one day that sales person lifted my call and saying that don't call me many tims to me, i'm not responsible person, my work is only sales, and don't call me again, if you want to give a complaint against me go ahead no problem, will see, if you want to go consumer forum also, no problem, go, and don't call me again, just call the installation guy mahesh and co-ordinate with him, then i called mahesh and he saying that sir there is no possibility to provide you internet, they will refund your amount, this is what i got finally, and i don't want refund, i just want net installation, as per you broadband company policy they have to do installation within 7 days, but they didn't do anything. And also i mailed them about the complete issue to the company and they didn't respond.

My cc no : cc345042
Recept no : qur[protected]

Thank you
U n vinay prakash
[protected]