You Broadband India — Repetitive complaints, no permanent resolution

Address:

Vadodara, Gujarat

Please see below, my latest email communication (with old email threads), with YOU broadband India Pvt. Ltd.: [YOU's website: http://www.youbroadband.in/] =============================================================== [protected] Forwarded message[protected] From: Amit Gandhi Date: Mon, Sep 7, 2015 at 12:03 PM Subject: Re: URGENT // Customer Relationship No:715115 // YOU broadband // Internet down second time, no SMS alerts To: ankita.[protected]@emp.youbroadband.co.in, customercare, Custormer Care, appl.[protected]@youbroadband.co.in Hi, The REPETITIVE issue mentioned in below email thread (I already complained many times), happened again yesterday, and my home YOU internet is still down since yesterday morning. The complaint has already been registered with YOU yesterday itself and we have received complaint request RequestID No.[protected]. There is still no follow up & no resolution from YOU. This time, once YOU provides a resolution, I want a reply of this email with below details: 1. What was the cause of the issue and how it was resolved 2. Is it a permanent solution or temporary? PS. YOU website also not accessible i.e. not allowing to login with my account: Inline image 2 On Thu, Sep 3, 2015 at 2:03 PM, Amit Gandhi wrote: Also, raised complaint through online YOU account as below: Response to your Submission Dear Customer, Thank you for your interest in our services. Our concerned team will get back to you shortly at your chosen timing of convenience. Kindly note your reference number is[protected]. This information will help us serve you better & all the information you provided will be treated with full confidentiality. Thanking You The YOU Team. On Thu, Sep 3, 2015 at 1:58 PM, Amit Gandhi wrote: Hi, The issue mentioned in below email, happened again yesterday, and the internet is still down. The complaint has already been raised with request ID[protected], and there is still no follow up & no resolution from YOU. NOTE: This issue seem to occur every few days and if YOU is not able to do anything, then I would need refund of my YOU account fees with compensation for the troubles faced, and close my YOU services ASAP. Please replace the MODEM and/or cables provided by YOU, as that seems to be the main issue - you can send your executive to my home and have everything checked, and replace whatever needed, but make sure that this issue does not re-appear in future. On Fri, Jul 24, 2015 at 12:47 PM, Amit Gandhi wrote: Thanks. Please do the needful as early as possible, and provide a permanent solution. On Fri, Jul 24, 2015 at 12:02 PM, Custormer Care wrote: Dear Sir, We thank you for writing to us and expressing your concern and sincerely apologize for the inconvenience caused . The purpose of this is to convey to you our sincere apologies for any inconvenience you may have experienced lately due to the unavailability of services due to technical reasons . We acknowledge your complaint registered with us and same escalated to our location operations for suitable action and resolution. Assuring you of our best services always. Thanks& Regards Ankita Parmar Executive - Customer Care YOU Broadband India Private Limited Ph.No:[protected] Email: ankita.[protected]@emp.youbroadband.co.in http://www.youbroadband ----- Original Message ----- From: Amit Gandhi To: customercare Sent: Friday, July 24, 2015 11:13 AM Subject: URGENT // Customer Relationship No:715115 // YOU broadband // Internet down second time, no SMS alerts Hi, I have observed a second instance in my home YOU broadband connection being down for long time without any SMS alert from YOU. It also includes YOU PROVIDED MODEM restarting again and again with green lights keep on blinking/restarting. Earlier when this happened, I had raised a complaint that was resolved by YOU executive. Yesterday, it happened again and it is still down. Please provide a permanent resolution ASAP. PS. I have checked the connection without/with Wi-Fi router, and it is not working in either way. So, there is not any issue with my Wi-Fi router. If you need to replace YOU PROVIDED MODEM, please do that ASAP. -- Thanks & Regards, Amit. Please notify the sender immediately by email if you think you have received this email in error or by mistake and delete this email from your system. You may also mark it as spam, if you don't want to receive any emails from the sender further. -- Thanks & Regards, Amit. Please notify the sender immediately by email if you think you have received this email in error or by mistake and delete this email from your system. You may also mark it as spam, if you don't want to receive any emails from the sender further. -- Thanks & Regards, Amit. Please notify the sender immediately by email if you think you have received this email in error or by mistake and delete this email from your system. You may also mark it as spam, if you don't want to receive any emails from the sender further. -- Thanks & Regards, Amit. Please notify the sender immediately by email if you think you have received this email in error or by mistake and delete this email from your system. You may also mark it as spam, if you don't want to receive any emails from the sender further. -- Thanks & Regards, Amit. Please notify the sender immediately by email if you think you have received this email in error or by mistake and delete this email from your system. You may also mark it as spam, if you don't want to receive any emails from the sender further. -- Thanks & Regards, Amit. Please notify the sender immediately by email if you think you have received this email in error or by mistake and delete this email from your system. You may also mark it as spam, if you don't want to receive any emails from the sender further. ===============================================================