You Broadband — Pathetic service

Address:	Visakhapatnam, Andhra Pradesh, 530018
Website:	www.youbroadband.in

Hi All.. Below i have provided the grievance i have submitted to Government of India. If you accept to my recommendation with respect to Consumer protection, reply back to this.
My Consumer Id is:1185604
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Dear Government Of India Policies Team,
I would like to request you to provide some kind of consumer protection when public are utilizing private service providers like Mobile, Internet, Financial Policies etc. Right now we as Indians doesn't really have got any serious consumer protection as like other european and western countries where when a customer files a complaint on a service provider with consumer forums or any sort of things, not only consumer will be compensated but also the service provider gets penalized very severely and if the same repeats for 2 to 3 times, service provider license will be terminated immediately. But in India, consumer gets compensation but the service provider are penalized not severely and there is no clause for frequent offending service providers in India.

My Reference to all this comes from a Service provider whom i am seeing from past 1 year whose name is You Broadband. This service provider never provides service as they are supposed to and the answers always be Power down at node for which we need to wait till next day 11Am as their technical team starts working only from 10AM instead of Round the clock service. And also for the down time compensation they don't compensate if the down time is not more than 24Hrs. In certain days network used to be down on Friday and i have to wait till Monday or Tuesday as Sunday is a Holiday and saturday they never look at the problems. I have sent a grievance to their appellate authority and no response from any of those.
As an Indian my suggestion to Indian Government and people who are behind the Indian Growth is to ensure these kind of service providers were expelled from the market so that serious players will come into market. With these kind of service provider, Digital India Plan of Our Honourable Prime Minister Modi sir will never be realized even after 20 years. Indian's need consumer protection by government like other countries and that is when People of India will really take part of our Government's plans to freely take part in developing our Nation.
Regards,
Nagendra