You Broadband — Regular disconnection of services and speed issues

Address:

Pune, Maharashtra

I am sick and tired with their frequent disconnections due to powercuts and fibercuts. its absolutely frustrating . also from july they have started charging 14% service tax . mY question is service tax should be taken if one party gets into contract and lives by it with the other party for the service agreement but in the case with You 60% to 70% of the time the services are disconnected or slow.I am paying them money well in advance but there services dont improve as promised by there technical support or customer service managers .i have lodged a lot of complaints with them but they are horrible in solving them as a automated message comes up saying "your complaint is looked into" and then complaint resolved " I dont understand without even checking with the customer how can somebody close the ticket . The entire you broadband service structure seems to be fake and fraud . They tell you when there is a fibercut that otherwise our services are fine but it never is the case. I have been honest about my experince on social media . i dont have a twitter account but for the frustration i am going through i will open a twitter account so i can let people know how horrible you broadband and so they dont have to go through the frustration i am going through. This has been the case for more than 6 months that the services fail regularly . There are days when every second day there is some or the other rectification work The only reason i am writing to you is i need to do that as per the law . In the past 1 week the service has been down for more than 30 hours .I have made numerous complaints . I have spoken to customer service manager preeti who is most irresponsible person i have seen who commits and does not follow up .I will tweet evs chakravarty about the same -- Milind N More links to my frustartion can be found on facebook youbroadband page Customer Relationship No:877826 Milind Nirkhe [protected]@gmail.com