Yu Mobile — Service not available for Yuphoria handset

Address:

New Delhi, Delhi

I had order the phone from AMAZON india. Got the phone within four working days. Used it for few days and my first response was its, fast, easy on budget, good resolution camera etc etc. with all the bells and whistles the phone is worth the price. Suddenly inevitable happened and I broke my screen. Its been more than a month chasing with customer care. My review for the service goes like this. No dedicated service team apart from ill trained call centre. No service centre network. Initially prmised to swap the phone, later changes it to pick-repair-and deliver scenario. callback duration limit of 48 hours is calculated @ 8hours per day(sick) Closed the complaints without resolution. I am sharing my ticket numbers as an evidence. ticket No. 1. 1047794, revoked three times by the call centre still awaited resolution. Here is the complete story complaint registered with customer care on 19th June, 2015. Follow up calls on each day during 22nd to 28th of June, 2015. Call from Yu care on 29th June, 2015(Delighted. Bhagwan ne sun li. moment) Pick up from home 1st July, 2015(Waybill no.[protected] Recived a SMS mentioning Way bill no[protected] depicting product is on the way. Follow up from customer care on each consecutive days, always getting the same answer" Abhi 5-6 din lagenge). TOday only got a the same response that it will take 5-6 days more.Patchetic