[Resolved]  Yu Televentures — Parts not available

Address:	Pune, Maharashtra, 411014
Website:	www.yuplaygod.com

Hi Customer Support Team,
I am writing this email after following up with Service center for 2 months and also following up with Phone Customer Support twice.

I was advised to write email to [protected]@yuplaygod.com

Problem: I purchased the phone on 12 August from Flipkart and got delivered on 14th August. I used this phone for one day and unfortunately, it fell from a height of 1 feet and screen got broken. Invoice No : # BLR_WFLD[protected] is attached.

I got to know that screen is not covered under warranty and Phone is with Service center since then. ((M/s Planet Cell, Building 1A, Survey No. 34A/5, Plot No. 1B, Nagar Road, Wadgaon Sheri, Next To Inorbit Mall, Pune))

Reply from Service Center: Parts is not available and we will call you once the phone is repaired. Three job sheet has been closed in past 3 months and now this one also closed. (W[protected])

Customer Frustration: How can one stay disconnected and without phone for 3 months with no dates when my phone will be repaired? Finally, I had to buy a new phone and definitely this time it is not YU. Attached invoice of new phone purchased after 2 months of follow-up on poor service.

Customer Request: Since it is a brand new phone and used only one day, Please provide me a replacement phone as parts are not available for 3 months OR give me a refund.

I hope you will take this seriously and address my concern. Feel free to call me and discuss.