Yu Televentures Private Limited — Didn't receive the phone back, from last 5 months sent for replacement

Address:	133001
Website:	www.yuplaygod.com

I (Rahul Sharma) purchased the phone Yu Yureka costing INR 9000/- through amazon on 22 January and received it on 26 January.

Name: Usha Sharma (My mother name)
IMEI 1: [protected]
IMEI 2: [protected]

Reference Ticket id: 2043730

Desirable solution : Please refund my money with all the expenditure i had made in this case and to contact the company and problems i faced.

i registered my first complaint to the company on 8 April 2015 through email as well as through call regarding the software issues and battery issues.

After that i send them hundred of mails and phone calls but didn't get any solution from them.

After requesting to them for months they get ready to entertain my complaint and asked me to send my device through their courier partner and generated a waybill on 9th October 2015 and courier boy collected the phone from my home and phone reached their warehouse on 29th October 2015.

After that they call me and started asking me for INR 3000 and said that they found the screen defected but i send them the phone without any hardware defect because the problem is of software but i requested them that i cant pay because its not my fault if screen get damaged during transportation but they straight away refused to give my phone back.

they have not returned my phone till date.i daily send them mails and phone calls.They don't send my device and some time don't reply to my calls and emails.

i really felt like cheated and defrauded by them. looted INR 9000/- from me for the device which i hardly used for 4 months in last 1 year and for rest of the months it is in there warehouse.

Yu and its customer executive made be gone through hell.Only i know how i have managed that INR 9000 to buy that device but YU made my life a hell.They really harassed me and made me gone through mental torture.
if they will not swap my device soon i will go through higher courts and if i will not get the justice i will commit suicide because of the failure of the system where this kind of companies cheat their customers, loot their money and give them mental tortures.