Yu Televentures — Yu yureka ao5510 smartphone

Address:	110091
Website:	www.yuplaygod.com/product/yunicorn

I would like to bring to your kind knowledge that the aforesaid company is intentionally harassing the common man and public.
I have purchased a smartphone named yureka from the aforesaid company in february, 2015. Many of my other friends have also purchased the same mobile phone online from www.amazon.in. The response of the phone is not very good from very starting. Every user were facing various issues like heating and hanging etc.
I am also facing the same problem since then. The company doesn't have its service centres anywhere in india. If any consumer facing the problem in its mobile phone, he has to make a call to company and has to tell them all the issues. The company's reply/reaction with regard to any complaint whether it is major or minor is not satisfactorily. Every user has to wait for one month at least for the redressal of his grievance from the date of complaint. Company customer care executives generally suggest solution which are not up to the mark. With regard to problem in my mobile, there are camera, display and battery related issues in my mobile phone. I am facing this problem since october, 2015. At starting, i was under impression that the fault might be in my phone only but, later on i came to know that many other users are facing same problems in their devices. At starting, i flashed and formatted my phone to recover the issue but the situation is same. With this regard i made a complaint on customer care of yu and detailed them the all the problems i am facing. The complaint in this regard i made to them in december, 2015 and reminded them in january, 2016. They were just passing the time and was waiting for the completion of the warranty period of my mobile phone. All the time they told me that the mobile phone are not in stock and please give us some more time. Even the company's senior people assured me that he will shortly dispatch my mobile phone.In this regard he has given me complaint number i. E. 1958686 and way bill number i. E.[protected] in this regard assuring me that my smartphone will be dispatched shortly. Now, today is 31.05.2016 and till yet they are just making bogus and fake excuses that they have not this handset (Yu yureka ao5510) in their stock. They have also told me that i should not bother for the warranty date of my mobile phone because i have lodged my complaint much before the completion of the warranty date. Now, i hereby request you to kindly look into this matter and instruct them to kindly issue me a new handset (Which should be in good condition and which should not requiring any kind of troubleshooting).