Yu Televentures — yu5510a handset

Address:

743272

Please refer to the trailing mail. In this regard i would like to reiterate the sequence of my complaints and correspondence exchanged for your ready reference.
That I purchased mobile hand set YU5510A on line through Flipkart during the month of Oct 2016. The warranty period of the set as per the Company's assurance is of one year.
That immediately after receiving the delivery and using for a very short period the set developed some technical problem within the warranty period for which the same was given for rectification to your authorized Service Center at Madhyamgram - Vender Wonder Next : Job Sheet No.[protected]-29432920 dated 17.07.2017.
That as informed by the service center the set is irreparable and instead they offered me another set in place of that. On scrutiny I found that the set offered as a replacement is not matching comparing with the original one in as much as the offered set is of different resolutions, screen size, processor speed, non support of OTG etc. In other words the replacement as offered is not that of my original handset ( with configuration ).. I refused to accept the same and instead requested them to provide me similar set. I regret to inform you that in spite of my repeated follow up they are just killing my time with no response. further on taking up the issue number of times personally they have informed me to wait for a few days to get the replacement.
Sir, you will appreciate this is not a business ethics and call for severe action to claim damage for harassment. As you are aware, , I have already taken up the matter with Consumer Forum ( Ref 388597 dated 14.08.2017 ). With the assurance of your Service Center, I did not follow up with the Consumer Forum further for redressal of my grievance.
With the above given facts it can be construed that this is simply a harassment with a innocent customer. With no alternative I have decided to take up the case with Consumer Forum for damage claim. But as a last effort I urge the following for your prompt action and revert within 10 days with action taken feedback:
(1) To provide new set with similar configuration or
(2) Refund the amount
Request to inform per return the action taken.