Yu Televentures — Yutopia fraud-constant issues

Address:

East Godavari, Andhra Pradesh

1. Yu Yutopia YU5050 (Grey) B019CCYFAM SL NO. [protected] was purchased vide Invoice: HR-SDEC[protected] dtd[protected].

2. This mobile phone never worked satisfactorily and was handed over the Bangalore-Koramangala Service Centre and it was replaced after about three months of handing over to the Service Centre. The replaced Set IMEI No. is [protected]/ [protected].

3. The Bangalore Service Centre, while handing over the replacement set informed that the warranty gets extended by three months( i.e, warranty till[protected], the period the set was with them.

4. The set even then had not worked properly. The set was handed over to NAGU INFOTECH-Authorised Micromax Service Centre in Kakinada-East Godavari Dt-Andhra Pradesh, on[protected].

5. They had not given Computer Generated Job Order for having received the set, instead gave manual job order.

6. They kept the set with them saying Battery problem initially and after replacing the same they said Software problem and now are not giving proper picture.

7. After we referred the case to Customer Care, the Service Centre person got agitated and has started saying:

(a) Why have you referred the case to Customer Care?

(b) Your Set is failed model, why have you purchased it?

(c) The mother Board in the Set had failed and replacement cost is Rs.24, 000/-, almost cost of new set.

8. Kindly intervene wrt the above and arrange for repairs under WARRANTY.

9. If by any reason, the set is failed model, arrange for REFUND OF Rs.24, 999/- WHICH WE SPENT while buying the phone, which never worked properly.

10. Kindly do needful immediately OR A COURT CASE SHALL BE FILED

Regards