Yu — Yutopia

Address:

Mumbai City, Maharashtra, 400099

RIDICULOUS, UNACCEPTABLE, UNPROFESSIONAL SERVICE – YU / MICROMAX --- WORST BRAND TO RELY ON ----

I had purchased the new Yu Yutopia online in the very first week after its launch for Rs. 25, 000/- (The most expensive phone in its brand). I started facing charging issue in the end of March (just within 2 months). I reported this issue at the Tamanna Infotech, Micromax Service centre, Andheri East on 2nd April, they asked me to submit the phone & was given a job sheet (W[protected]XXXX) without the return date and was told by the representative that I will receive the phone via courier at my door step within 20-25 days. I waited for 25 days and started follow-up calls, No one receives the call on the numbers provided on the job sheet[protected] / [protected]).

After several attempts, on my following off - Saturday – 7th May, I visited the Tamanna Infotech Service centre again and was informed by a young careless and not so bothered lady at the desk that they had printed a wrong job sheet and my phone had been resent to the Yu Centre with a new job sheet number (W[protected]XXXX) on 5th May and after having a stern conversation with the young lady, her response was very unprofessional and unacceptable. I was told by another representative to check back after 2 weeks. I have been calling the customer service help line number ([protected]) and they have been telling me every week since that past one month that my phone will be dispatched in 4-6 days. It’s been almost 3 months now the service centre has not returned my phone and has not bothered to update me on the job status.

What kind off a service centre is this that takes 3 months (90 days) to resolve a charging issue that too of a brand new & the most expensive phone of their brand? I suppose it takes them less than a month to make a new phone. I was given a 12 months warranty on purchase out of which three months is exhausted at the service centre. What’s the guarantee that I will receive my phone in the same condition in which I had submitted it to the service centre? Whenever I visit a Micromax service centre I find the representative using another customer’s phone. What the guarantee that no one at the service centre is using my phone?

I am still awaiting my phone and I am sure I am never going to recommend anyone to buy this phone or this brand’s phone.

I hope that some manager or executive reads this and shows some courtesy to respond or get in touch with me and return my phone and compensate for the delay.

Extremely annoyed and disappointed…please do not buy this brand phone…