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ADVERTISEMENT — amount refunded by irctc but not credited in bank acc

I have booked tatkal ticket on 30th dec 2018.
It was cancelled due to unavailability of tickets by irctc. Status in irctc app shows it is refunded. But the same not reflected in my bank acc.
Please find the transaction related deltails below.

Date of cancellation of e-ticket/date of failure of e-ticket booking:01-jan-2019
Refund processing date:03-jan-2019
Refund amount:820.0
Refund reference no:zpe0fe80e4084
Payment option used : zaakpay pg

Complaint Status

[Jan 28, 2019] customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: ShareTweet


I was booking a train ticket on irctc portal on dated 19.01.2019 and i had done a transaction though your gateway. Amount of rs. 640 debited my account but ticket was not booked.

I have cancelled my railway ticket from zaakpay gateaway . Amount has been refunded to zaakpay by railway but still not credited to my ac. Total amount to be refunded to me after deduction is inr480 /-. My cancellation date is 20 Jan 2019. Please do needful as soon as possible.

I have booked my ticket through IRCTC dt[protected] but not refunded till date

Kindly resolved at the earliest.
Hello sir 19/01/2019 ko aapko maine 1584 ka payment kiya h eska mujko kay benifit h pls detail me bataye.

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