Zaakpay.com — cancelled ticket but have not received the refund amount yet

I have cancelled the train ticket on 18th of december .Irctc sent a message that money was refunded to the bank i.e.zaakpay but the bank have not refunded the amount.
It was mentioned there that money will be refunded within 3 to 5 days of cancellation and now its been more than a week and have not received the refunded amount yet. Please look into the matter and get the problem resolved as soon as possible.
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I have booked railway ticket done all payments from netbanking through zaakpay, but still payment not received by RRB and not returned to my account
Please do the needful.

Hello sir, I canceled ticked on 20/12 /2018, my ticket pnr number is[protected],
Please help me and send me refund as soon as possible.

Thank you
Rs. 91 is debited from my account for no reason at all. I am only left with 74 rs now please try to solve my problem ASAP.
My message it is showing that it is debited to ZAAK EPAYMENT SERVICES, MUMBAI.
Please look over the issue as a priority.

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