Zaakpay.com — complaint about refund process

Dear sir,

I have booked two ticket from irctc app, but unfortunately at the last stage of payment transaction become fail, i will contact to axis bank they says that amount will already transferred to zaak payment, having transaction id :zc8b2bf6c17276, zaak payment services not inform me till this time about the refund process, so kindly check my transaction and refund the amount as soon as possible.

Irctc transaction id:[protected]