Zaakpay.com — irctc refund claim not credited

Address:

Guntur, Andhra Pradesh, 522001

I had made abooking of tatkal ticket from guntur to vishakapatnam on 3feb and the journey was on 4 feb 2019. I made payment thru zaakpaypg payment gateway using irctc app. My payment was deducted from my sbi account and the ticket reservation was not materialized due to server error. I raised this issue with irctc and the result shown as per reund status link i sthat tey had credited this amount to zaakpay.com but ia have not yet recieved the amount in my sbi account. Late confirmation from bank on[protected]
Bank name-zaakpaypg
Bank reference id74332749035903447990375
Refund id-[protected]. Please do the needful