Zaakpay.com — 'irctc refund not received yet'

I'm writing this to inform you that till now i didn't get the refund for this ticket, so please check and refund the amount as soon as possible.
Date of cancellation of e-ticket/date of failure of e-ticket booking:22-oct-2018
Refund processing date:23-oct-2018
Refund amount:1560.0
Refund reference no:zp[protected]fc
Payment option used : zaakpay pg
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Dear team,
I cancelled my book irctc ticket.status showing refunded zaakpay bank but not received me .so I request to you please give my refunded amount.

Sir i made a ticket on irctc site on 21/10/18 by my mobikwik wallet using zaakpay pg payment gateway. The train was between Silchar to Guwahati and the train was cancelled by irctc .My pnr number was [protected] the irctc has refunded my amount but i did not get the amount credited to my account my zaakpay pg please help anyone...

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