Zaakpay.com — irctc ticket cancel amount not refunded by zebpay

Address:	487221
Website:	Zekpay payment gateway

I have book a ticket from irctc app and use zekpay pg for transation on 12 aug 2018
And book ticket for 13 aug 2018
Pnr no. [protected]
And from irctc helpline they are saying that the amount of rs 1020 is refund from there on 16 aug 2018 but in my bank account no amount is added of refund my bank manger is giving conformation that no amount is credited till today
And irctc provided some detail about refund like
Pnr no. [protected]
Transation id . [protected]
Refunded amount . 1020
Status . Refunded
Settlement id . [protected]
Refund date .. 16 aug 2018
Remark . Refund for cancellation
Bank rfnd txn id . ZP5733d458627c3

When irctc refunded my money my are u not refunding my money
I am dissatified with ur services
No helpline no.
No contract no. Avilable in ur side
Very third class service provided by u
Please settle my transation fast