Zaakpay.com — irctc train ticket money refund

I cancelled a railway ticket on irctc on 23 march 2018 and irctc shows to have refunded the amount on 26th march 2018 but the money seems to have gone to your bank and has not yet been refunded to my account. Please help me, transferring money should not take more than a day but it has taken about five days. Your customer care numbers too are not working. Can you provide a better service than this?

Refund amount:1165.0
Refund reference no: zp8a4988b87380
Payment option used : zaakpay pg