Zaakpay.com — money deducted but ticket was not booked. need refund

Address:

New Delhi, Delhi, 110027

I tried booking ticket in 11th nov 2018 via irctc.
My money is deducted but ticket was not booked. My bank account is in icici bank. I tried doing the transaction via internet banking and after all the details are filled in, transaction is done but my ticket was not booked and error page shows up, but money is deducted "amount is rupees 1091.80". I waited till today's morning for it to be refunded in my account since the transaction was failed but it is still not refunded.
Kindly initiate the refund.
Also, my transaction detail is below for reference

Transaction details : bil/onl/[protected]/zaak pay/23101
_zp57a624e3b933