Zaakpay.com — money refunded from irctc but has not credited into account

I was booking my ticket through IRCTC on 16.03.2018. I selected payment mode via Mobikwik via SBI internet Banking. The payment was successful on SBI portal and debited from my account but unsuccessful on IRCTC app. IRCTC has refunded the amount, but the amount has not been credited to my account till date. Transaction ref no as per IRCTC is [protected].
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Sir I m booking ticket from IRCTC zaakpay but not confirm my ticket so I refund my amount from IRCTC but zaakpay not refund my amount... My pnr no.[protected] plz help me sir

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