Zaakpay.com — railway ticket amount

Address:

Nashik, Maharashtra

I tried to book ticket through general quota in irctc on 23 feb 2019 by debit card payment through mobikwik. The ticket was not booked and money has been debited from my account. Today 10 days completed and not received my money back. The current status shows refunded id. But amount will not credited in my account. Plz resolve this amount is 431rs attachment of failed transaction.