Zaakpay.com — railway ticket refund not credited in my bank account

I have booked rly. Ticket on 28/10/2017 through irctc. Portal i have paid through sbi debit card. Due to some wait least my rly ticket cancelled on 29/10/2017. Irctc portal says payment is refunded on 31.10.2017 through zkpy. But amount not credited in my bank a/ c. Please resolve this issue on urgent bases.

Transaction id : [protected]
Refund id : [protected]
Refund bank : zkpy
Refund date : 31/10/2017
Refund amt : rs. 360/-
Phone no. : [protected]

From :
Satyen k. Dave
District court & session court,
Daman
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I booked ticket from my debit card by with zaakpay.com.
my transaction id is [protected] and on the 2nd Nov.2017 i cancelled this ticket. and cancellation ID / Refund Id is [protected]. and till date today i do not get refund my bank account...why ??? And How can I get my refund pls ans me sir...

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