Zaakpay.com — amount refund

I booked a ticket on 11-01-18 through the irctc app throught the mobikwik payment option. But the transaction got failed and my account was debited. I got a message that it will be refunded. But when i saw my refund status it showed that the money is already refunded through zaakpay on 12-01-18. But my bank a/c is not credited. Kindly make the refund and solve this problem.