Zaakpay.com — irctc refunded amount not credited to bank account for cancelled tickets through zaakpay

Hi,
I have booked tickets through zaakpay and
I have cancelled two IRCTC train ticket on
15th Jan 2018.
PNR: [protected]
PNR: [protected]
Zaakpay
Refund id :[protected]
Refund id: [protected]
I have used Zaakpay as merchant account for paying the money
I received the message as refund successful. But still I didn't received the amount in my bank account.(Zaakpay )
Kindly help me in getting my refund amount money in bank .
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It's been more than a week since the IRCTC had refund the amount my cancel ticket. But you have not credited to my bank account. Please refund the amount to my bank account at the earliest.

Attached file for ur reference...

I have canceled my train tickets on1 January I did not receive my refund.please look into it. The amount is 1185. Irctc already refunded the amount to zaakpay on 3rd January.

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