Zaakpay.com — non refund of cancellation fees from zaakpay pg into my bank account (ref: pnr no - [protected] & pnr no-[protected])

I have booked an return ticket for howrah to puri & puri to sealdah from irctc mobile apps by using sbi debit card on 14 march'2018. While booking i have choosen pay by debit card option but at the end when i got the e ticket it shows that the payments made by zaakpay pg. I can't understand how it's possible. And due to non getting of any lower birth i have to cancel it too.
My pnr no.'s are [protected] & [protected] respectively. I came to know from irctc portal that they have sent the refund amount towards zaakpay pg bank on 15/03/2018.in bank account itself it is not credited. I hope you resolve this problem as soon as possible. Thank you...
Subhrajit paul
Mobile no-[protected]