Zaakpay.com — railway refund not received in my bank a/c

Address:

Hooghly, West Bengal, 712409

I have booked railway ticket on 13.01.2018 through irctc mobile aap. Due to some reason i cancelled my ticket on 14.01.18. Irctc portal says payment is refunded on 16.01.2018 through zkpy. But amount not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id - [protected]
Refund id - [protected]
Refund bank - zkpy
Refund amount - rs. 840/-
Refund date - 16.01.18