[Resolved]  Zaakpay.com — refund of ticket cancellation not received

I had booked a ticket from the irctc mobile app. But the ticket was a waiting ticket in tatkal so when the charting was done my ticket get cancelled and the amount was proceeded for refund. For the payment i used my punjab national bank debit card. Now the app is showing that the refund was credited to zaakpay pg but till now i have not get my refund.
Kindly solve the issue and provide me my refund amount.

The transcation no -[protected]
Refund id -[protected]
Bank name-zaakpay pg